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| Service Type | Request Count | Average Resolution Time (hrs) | Customer Satisfaction (%) | Trending Status |
|---|---|---|---|---|
| Incident Management | 150 | 2.5 | 90 | Trending Up |
| Change Management | 75 | 3.2 | 85 | Stable |
| Problem Management | 30 | 4.0 | 88 | Trending Down |
| Service Request | 200 | 1.8 | 93 | Trending Up |
| Access Management | 50 | 2.0 | 82 | Stable |