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| Dimension | Metric | Value | Benchmark |
|---|---|---|---|
| Customer Satisfaction | NPS Score | 78 | 70 |
| Delivery Performance | On-Time Delivery Rate | 95% | 90% |
| Innovation | New Products Launched | 12 | 8 |
| Technical Support | Response Time | 2 Hours | 4 Hours |
| Cost Management | Cost Savings Achieved | 15% | 10% |