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| Dimension | Description | Metric | Value |
|---|---|---|---|
| Service Quality | Overall customer satisfaction | Rating (1-5) | 4.5 |
| Delivery Time | Average time to deliver products | Days | 3 |
| Innovation Index | Score reflecting new solutions | Index (0-100) | 78 |
| Client Retention | Percentage of repeat clients | Percentage (%) | 85% |
| Customer Support | Response time for support queries | Hours | 2 |