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| Dimension | Benchmark | Performance | Comments |
|---|---|---|---|
| On-Time Delivery Rate | 95% | 98% | Exceeds expectation |
| Quality Control Rating | 90% | 93% | Consistently high quality |
| Customer Satisfaction Score | 88% | 92% | Positive feedback |
| Innovation Index | 7/10 | 9/10 | Leading in innovative solutions |
| Response Time to Inquiries | 24 hours | 12 hours | Above average responsiveness |